Humanitarian Operations

Major humanitarian emergencies create enormous logistics challenges. Agility partners with the humanitarian community to donate logistics expertise, assets, and services when they are needed the most.

Agility's Humanitarian Operations

Emergency-Response - Agility

Emergency Response

Since 2006, Agility has responded to over 75 humanitarian emergencies around the globe. Agility’s emergency response programs often include the coordination of logistics services in an emergency, and sometimes the donation of logistics equipment, such as refrigerated containers for temperature sensitive medical supplies. Agility may work through the Logistics Emergency Team, or independently.

Preparedness-Projects. - Agility

Preparedness Projects

According to the UNDP, “every dollar spent reducing people’s vulnerability to disaster saves around US$7 in disaster response and reconstruction.” Preparedness activities help create vital linkages between the humanitarian sector, the public and private sectors, and ensure that local actors on the ground have the knowledge and assets to respond when disaster strikes.

Agility Humanitarian Operations 2018 - 2019

Year Country Humanitarian Operations and Preparedness projects
2019 Lebanon Fleet Management Training workshop for humanitariain logisticians
2019 Malaysia Delivery of donated relief materials for flood-affected families in Johor Bahru
2019 Bangladesh Customers Workshop in Cox's Bazaar with the Logistics Emergency Team*
2019 Mozambique Cyclon Idai Flood Relief Donation to hasten delivery of aid materials
2019 Bahamas Hurricane Dorian Relief Fundraising for World Food Kitchen
2019 South Sudan Agility Tristar warehouse and distribution safety training for humanitarian logisticians
2018 Bangladesh Preparedness activities with the Logistics Emergency Teams*
2018 Indonesia Preparedness activities with the Logistics Emergency Teams*
2018 Indonesia Donation of trucks and logistics coordination in Palu, Indonesia after a tsunami*
2018 Iraq Donation of customs clearance process documentation and management support*
2018 Lebanon Donation of humanitarian logistics/fleet operations training to Red Cross/Crescent*
2018 Nigeria Logistics Capacity Assessment for port clearance process and timelines (import constraint mapping)
2018 Somalia Donation of consultative services to help the World Food Programme build local market resilience

2006 - 2019 Humanitarian Responses

Logistics Emergency Teams

Logistics Emergency Teams (LET) is a cross-industry collaboration that supports the United Nations World Food Programme. It allows the humanitarian community to make a single phone call to access the combined and coordinated services of four major logistics companies: Agility, DP World, Maersk and UPS. The LET partners focus on responding to sudden onset natural disasters, as well as working with the Logistics Cluster to assist local governments and NGO’s to prepare for humanitarian emergencies in high-risk or disaster prone geographies.

Since its establishment, Agility and its LET partners have supported humanitarian relief responses or preparedness projects in Bangladesh, Chile, Ecuador, Ghana, Haiti, Indonesia, Iraq, Japan, Kuwait, Myanmar, Nepal, Pakistan, the Philippines, Yemen, the Horn of Africa and other locations.

Humanitarian assistance needs have continued to grow since the LET’s founding, and in 2018 more than 80% of the Logistics Cluster’s humanitarian funding and resources are allocated to responses to complex emergencies and supporting displaced persons affected by armed conflict. In 2017 Agility expanded the scope of its LET engagement to include the ability to respond to calls for assistance during complex emergencies.

Logistics Emergency Teams (LET) is a cross-industry collaboration that supports the United Nations World Food Programme. It allows the humanitarian community to make a single phone call to access the combined and coordinated services of four major logistics companies: Agility, DP World, Maersk and UPS. The LET partners focus on responding to sudden onset natural disasters, as well as working with the Logistics Cluster to assist local governments and NGO’s to prepare for humanitarian emergencies in high-risk or disaster prone geographies.

Since its establishment, Agility and its LET partners have supported humanitarian relief responses or preparedness projects in Bangladesh, Chile, Ecuador, Ghana, Haiti, Indonesia, Iraq, Japan, Kuwait, Myanmar, Nepal, Pakistan, the Philippines, Yemen, the Horn of Africa and other locations.

Humanitarian assistance needs have continued to grow since the LET’s founding, and in 2018 more than 80% of the Logistics Cluster’s humanitarian funding and resources are allocated to responses to complex emergencies and supporting displaced persons affected by armed conflict. In 2017 Agility expanded the scope of its LET engagement to include the ability to respond to calls for assistance during complex emergencies.

Partnership with UNHCR to support 12,000 refugees in Malaysia

In 2019, Agility began a partnership with the UNHCR, the UN Refugee Agency that will strengthen the delivery of essential services to refugees in Malaysia, in particular for vulnerable communities living outside of the country’s capital.

The partnership will establish pilot programs in Johor and Penang, Malaysia, which will bring critically needed services to more than 12,000 refugees, most of them Rohingyas from Myanmar. With local engagement and support, Agility and UNHCR will eliminate the need for vulnerable refugees to travel 300+ kilometers from their homes to Kuala Lumpur to have access to vital services, including refugee card renewal, essential information related to protection, and to receive counseling on available services.

Prior to this partnership, Agility has supported UNHCR in previous years by raising funds to provide aid for more than 480 Syrian refugees families living in Jordan.

Innovate for Refugees

In 2017 & 2018, Agility sponsored the Innovate for Refugees technology competition, an initiative by the MIT Enterprise Forum (MITEF) Pan Arab. The competition looks for the best tech-driven solutions to address the challenges faced globally by refugees. Projects were judged on innovation, scalability, team, financial sustainability, and impact.

“More than 75% of the cost for emergency humanitarian assistance comes from supply chain operations. Agility globally supports its humanitarian partners by donating supply chain resources to help humanitarians provide critically needed materials to crisis-affected people in need of assistance. We are proud of our team members who contribute each year to our humanitarian assistance program by deploying to the field or working directly with humanitarian logisticians in active response operations.”

Frank Clary, Vice President, Corporate Social Responsibility

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